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Unit 2 LU7 4WG United Kingdom 01525 852350 sales@mantonoffice.co.uk Manton Commercial Services

returns policy

 

Returns Policy

We will accept returns within 7 working days of receipt of your item if you change your mind or no longer want the item as long as the item is returned to us at your expense in a saleable condition i.e., unopened with the packaging undamaged. Your 7 day right of cancellation does not apply to any software products or any consumable products which (by their very nature) cannot be returned e.g. Ink and toner cartridges, food items etc. We can offer an exchange, a credit-note towards your next purchase or refund your money dependant on circumstances - (see below for more details on refunds).

Please note that if an item is returned after seven working days for any other reason than it is faulty and the buyer has requested a refund, we will charge a restocking fee, a minimum of £25 or 25% of the price charged whichever is higher.

Items returned to us due to a manufacturer's fault later than 28 days after the item was delivered will be eligible for repair. In some cases where a replaceable part is faulty or damaged, we will advise when you contact us that a replacement part will be sent. If the item is not repairable, we will either offer an alternative or supply a refund. Our liability to supply credits, repairs or replacement items will be restricted to 12 months from date of purchase.

Items reported faulty within 28 days due to a manufacturing fault will be collected by our courier (unless a replaceable spare part can be sent out to you). Goods must be packaged securely and once received will be inspected and tested. A replacement will be authorised should a fault be found. Where a direct replacement cannot be offered, or a repair is not economical a refund will be made. If no fault can be found, the item will be returned to you at your cost. Some items such as fax machines and printers may be covered by a manufacturer’s on-site repair policy.

Carriage charges for returned goods will be incurred by the customer, unless confirmed faulty. Carriage charges will be applied to any order that is returned and that was shipped on a free delivery. In order to accept an item as being faulty, we must be able to replicate the described fault when tested.

After contacting us by e-mail your enquiry will be processed. You will also be given instructions on how and where to send your return. Please note that we aim to process all returned items within 5 working days of receipt of the item, but credits / refunds can take up to seven working days to be processed. We strongly advise all customers to obtain a free certificate of posting when returning items via the Royal Mail postal service. It is your responsibility to ensure that items are packaged sufficiently prior to returning them. Please note that proof of postage is not proof of receipt. We will not be held responsible for items which are damaged or lost in transit. It is the buyer’s responsibility to ensure that all returned items reach us safely.